The first person I get in the customer care center totally misunderstood my request. They thought I was trying to locate the product key for my machine. I had to tell her three times that I knew where the key was, I had it written down, and that all I’m looking to do is to get the 64-bit edition sent to me. She tells me to contact Microsoft. The product key doesn’t work in their little web app because the Vista I have was an OEM edition, which I told her. She again tried to tell me where the key was, and I was getting upset at this point. I told her fine, I’d try Microsoft but guaranteed that in an hour I’d be calling back. I hang up, and an hour later, I call back in.

The second person I get, once again in the customer care center, was still misunderstanding my request and didn’t have a clue as to what I was asking. He told me that I could call back in an hour, or he could transfer me to technical support. I took the tech support option, because I knew I’d have to go through all of these hoops yet again. I hit tech support, and finally… finally… someone understands what I’m doing. The tech checked with his ‘manager’ and said that since I was a first time caller (I never had to call tech support, ever), that he would send the CD out, but that they typically aren’t doing this for customers (bzzt, wrong, I have documented proof that you are), and I got a dispatch number and a few confirmation emails.

The end result is that the 64-bit media is on the way to the house, but I had to fight tooth-and-nail to get it. According to the site, they’re overnighting it, which is a nice touch. I had mentioned to the tech that I had gone through hell, so I guess that’s how they’re making it up to me. At any rate, I really hope nothing else happens to this box before it goes out of warranty, I dread having to call Dell Hell again.

I had a long diatribe here, but I broke a promise to myself that I wouldn’t get too darn political on this blog, so therefore, I edited it.

You’ve just become too blingy for your own good. You’re not Windows Vista, nor will you ever be, so why try to keep up? While on my higher end desktop you performed OK, you seemed quite sluggish on my work machine. It’s not the latest and greatest, but it seems to run KDE3.5 just fine. Dolphin, your file manager is terribly slow. When I right click for a context menu, there shouldn’t be a 5 second delay in showing it to me. I’m sure there are options somewhere for me to turn that off, but I never had to deal with that before on this box using Gnome or KDE3.5.

Crashing the main GTK application I rely on for work is not a good way to make inroads with me. Granted, you only did this to me on my work box, but regardless it’s something that I cannot soon forgive. There are some other nagging issues, such as when I run a script or program from your “runner” (Alt-F2), you’ll execute it, but when you’re done you whine that you now can’t find the executable. Neat trick, and I’ll file a bug on it if one hasn’t been filed already.

You’re sluggish, I’m sorry to say. That new bling has come at a price, and that price (at least right now) is performance. Yes, my work desktop has integrated graphics, but should that really matter to you? It just seems like you went for the bling and left performance for another day. Unfortunately, these things combined will leave me with no choice but to find something else until a later release, when hopefully you’ll be back to a level where I can use you daily.

There’s this gem:

mtrausch,
Whatever, it was just one kill. Big deal. Others have killed way more. George W Bush is responsible for the death of hundreds of thousands of people.
Also if he commit a crime, he should be locked up so he is no harm to society. But he should still be allowed participate and contribute to society so that he can become a good and productive citizen.
Plus, she deserved it. She cheated with Sean Sturgeon, embezzled money from his company, and was an irresponsible mother who abused illegal substances such as ecstasy.
Let this be a lesson to all; avoid post-order mail brides.

chipbennett,
It is much better to let him be a productive citizen of society that contributes to society, than have him locked up and do nothing, just waste tax money.

neon,
It is not like he killed Gandhi, he just killed his wife.
Perhaps other people can work on it too, but Hans is the genius who designed it, he can make bring the best to it.

And this is the comment that spurred me to post this:

Endperform,
She was a irresponsible mother abused illegal substances such as ecstasy, putter her kids at risk and who dated Sean Sturgeon a dangerous serial-killer who have admitted to killing 8 people and leaving a ninth for dead.
* http://www.wired.com/politics/law/news/2007/05/reiser

I cant imagine the tremendous stress and abuse that poor Hans must have endured. :(
Driving an kind and peaceful man into such an act. :(

“He took someone else’s life and should have to pay for his crimes.”
The guy is paying for his crime. He is doing time.
But he should be given an laptop so that he can be a productive citizen and contribute to the society.

Poor Hans? The guy KILLED HIS WIFE. Eldmannen seems to think Hans is the victim in this, and that his wife drove him to murder her. If you’re having problems with your significant other, there are ways to fix or defuse the situation. If he was really that ‘stressed’, he should have separated from her, or better yet, divorced her completely. The fact remains that he killed his wife. We don’t know the exact surroundings of the murder, but to say in no uncertain terms that she deserved to die is just completely insane.

I disagree with the thought that KDE3 is only for power users. I’ve sat quite a few people in front of a KDE3 setup who were totally used to Windows and they didn’t have any issues getting things done. In one case, one person actually liked the fact that settings were at his fingertips and not buried behind various shields. The fact that KDE4 is trying to simplify things doesn’t necessarily mean that it’s going to appeal to everyone. In fact, some may view this as going along the lines of the Gnome project. My biggest beef with Gnome is the whole GConf setup, and the fact that I have to dig through a special editor to customize some settings. I shouldn’t need to go into a registry-like setup to tweak things. KDE3 exposes these things in via the system settings and various configuration settings, where they should be.

KDE3 was, and still is, a perfectly good desktop for home users. For most people, they may not get into all of the settings, only accessing what they need to. The settings themselves are organized well enough that most wouldn’t need that much hand-holding (if any) to get around things. For some reason, the thought that KDE3 was for power users only just kinda bugs me a bit, especially after seeing quite a few new users take to it nicely.

With that said, let’s turn to KDE4. I’ve tried it, and wasn’t too keen on it at the time. I may give it another shot when 4.1 final is released, but I’m still not sold on it yet. To me, it seems like they focused on the “ooo, pretty” aspect of the desktop and went from there. I wouldn’t call KDE3 vs. KDE4 over just yet. It’s going to take some time before people completely migrate over, myself included.

It’s amazing the things you overhear in the office. I leave you with this gem:

“Well, they took the thermometer and stuck it up my butt”

The following week, some people from other offices were onsite. My cube is right near the door, so people tend to congregate around it. Again, not too bad when done in moderation, but on this particular day someone once again decided perfume was a better substitute than water. If the fragrance weren’t so bad it wouldn’t have been too unbearable, but the odor was just so sweet and ungood++ that again, I found myself almost choking. The group of people were standing around talking with no end in sight. Finally, as I was about to begin a round of well-timed coughs, the crowd dispersed and along with it the odor.

I could go on about the lunchtime odors around here, but there’s far too many to mention. I am a culprit as I do eat at my cubicle and work through lunch a lot, but usually anything I eat is not as odorous as some of the other more ethnic offerings around here.

Bob is typically a Windows server administrator, but he’s heard about Ubuntu Server Edition with Gnome and managed to get his boss to agree to allowing him to install a box to host an instance of a popular web application. Bob is familiar with GUI configuration tools since he’s coming from a Windows background, so he figures he can install this machine pretty easily. Bob starts to configure the server using some of the nice GUI utilities provided. He then decides he wants to reboot the machine to make sure the changes he made continue to work. Much to Bob’s chagrin, his beloved GUI doesn’t come back up. Unfortunately while mucking with the configuration, Bob disabled GDM, and thus disabled his GUI. Bob now has a black screen with a login prompt. Bob may know enough to log in, thinking his GUI comes back up, but he finds that he’s at another prompt: [bob@server:/home/bob]$ Since Bob is unfamiliar with Linux, he now has to spend time trying to figure out what he needs to do to get his GUI up and running.

Now, what would happen if something failed on that server and the GUI couldn’t be restarted easily? Bob would have no clue as to where to start, and would have to find someone to help. I had a similar experience back up in PA where someone had messed with some settings via a GUI on a Linux server and inadvertently disabled X and changed permissions on key files. Ever since then, I’ve advocated X-less server installs. In my mind, if you deploy a server, you should know what to do in the case of a failure and not rely solely on GUI tools to hold your hand throughout an installation. Maybe I’m too old-school or just short-sighted, but I feel that if you’re going to run a Linux server, you best at least know where to find configuration files and how to navigate via the terminal.

Don’t get me wrong, GUI admin tools do make life easier, but one should really know the underlying configuration before rolling a server out into production.

My Stress is not a Comedy
I came into work this morning and dove right into emails only to find a lot of confusion and frustration. Being it’s pretty early in the morning, I tend to just vent to the monitor and get it out of my system. A co-worker wandered by and asked how I was doing. “Not good”, I replied, “I’m tired of people not reading what I write”. “Well, you should just relax and get happy!” Look, you might not be dealing with idiots first thing in the morning, so you don’t understand my frustration. It’s not hard to copy/paste commands from an email into a terminal. At any rate, the co-worker annoyed me to no end with the “You should get happy” mantra. Let me vent, let me get it out and I’ll be fine, but ten minutes later, the same co-worker stops by and asks if it’s getting better. “No, it’s not” I respond. My response got a laugh from the co-worker who again told me I should be patient and understanding in these matters. Patience and understanding is one thing, but laughing at my stress just serves to aggrevate me more. I guess if this person were in my department they’d realize what we deal with here.

Just because you’re old school doesn’t mean I am
A few weeks ago I brought Bethany into the office with Emma for a visit. The visit went fine, and my coworkers were happy to see my love and my child, which was cool. A couple of days later, I came across my boss in the hallway and got to talking about him and the upcoming trip to get married. He turns to the receptionist (whom we shall call OnE for Old and Evil) and mentioned that I was getting married to her. Her response? “Well, I guess they don’t have a choice since they have a child together”. It took me back a bit and I went to sit in my cube. I thought about that comment for a while, and it upset me a bit. Ok, so we had a child before we were married. Nevermind the fact that we were getting married anyway, or that maybe.. just maybe we loved each other and that was why we were getting married.

Religious implications
Here at the office, I have some rather religious co-workers, a couple of which are in my group. I have no problems with people believing what they want to, but I do have a problem with people trying to sway me to their side, or trying to ‘show me the power of Jesus’. I used to go to church when I was younger, but I eventually got tired of it and outgrew it. Since then, I haven’t really searched for a religion as I don’t feel I need one to be complete. At any rate, one morning I’m sitting in my cubicle when one of my co-workers begins a speech about ‘how God has a plan for everyone, how great God is and how powerful he is’. Unfortunately since I’m the first one on the team in the building, I usually get to hear it first, then I get to hear another rendition later on during the morning. I smile and nod, giving the occasional ‘uh-huh’ in hopes that it would soon be over. Part of me wants to sit in my cube and utter “hail Satan” every once in a while, but the last thing I need is to start a holy war.